Repair services - Spirit Data Capture Ltd

Service programmes are delivered by Spirit's Sister Company - Intelligent Support.

Intelligent Support is the authorised service centre for many major manufacturers including, Argox, Gotive, HHP, Mobile Compia and PC Worth. Intelligent Support also manages repair and maintenance services for Symbol, Datalogic, Intermec, Xplore Technologies and Zebra amongst others.

Service programmes help to manage the entire repair process and minimise the down-time on barcode readers, printers and mobile computers.

Intelligent Support offers a range of comprehensive and affordable service programmes.

Service Level	Bronze Cover	Silver Cover	Gold Cover	Advance Replacement	Full Cover
5-day turnaround	Yes
3-day turnaround		Yes
24-hour turnaround			Yes
Replacement product configured and shipped the same day				Yes
Includes physical damage					Yes
Warranty repairs	Yes	Yes	Yes	Yes	Yes
Includes wear and tear	Yes	Yes	Yes	Yes	Yes
Includes return shipping	Yes	Yes	Yes	Yes	Yes
Engineer report with every repair	Yes	Yes	Yes	Yes	Yes
Monthly repair report (upon request)	Yes	Yes	Yes	Yes	Yes
Includes application loading, configuration management and battery maintenance	Yes	Yes	Yes	Yes	Yes

All repairs are:

undertaken in-house
use genuine manufacturer spare parts to repair products to the original factory specification
carried out by staff who are fully trained and experienced

As part of our service we provide a service report detailing all repaired projects.

Some typical examples include:

Standard repair programme

Warranty and non-warranty repairs.
Typical repair turnaround time is 2-3 weeks.

Guaranteed repair turnaround times

We will guarantee the number of business days that any product spends in our customer care centre, before being repaired and returned to you. For example, one day, three day, five day.

Advance replacement programme

Should a unit require service, then a fully configured replacement unit will be shipped to site overnight.

Full cover programme

Upgrade your service programme to cover physical damage to your product.

On-site maintenance programme

An engineer will visit your site to repair or replace the equipment.

Application and configuration loading

Following repair, the equipment will be configured to your unique specification.

Battery maintenance programme

We will test, condition and calibrate rechargeable battery cells.
Any battery found to be out of operational tolerances can be returned, replaced or disposed of.

These service programmes can be purchased individually or as part of a combined package

Please contact us for more information.

Service Programmes

Forms

Pre-Installation

Installation

Post-Installation