Managed support

Providing you with complete support

Support is vital for mobile data systems: we therefore offer you a complete, integrated Managed Technical Support Service.

Very few businesses will have the internal resources and skills needed to fully support an enterprise mobility solution. This aspect is often overlooked when assessing the real delivery cost of a solution.

Expertise and experience

It therefore makes sense to work closely with a specialist external organisation such as Spirit. We have developed our Managed Support service so that it will complement your existing support infrastructure. We provide the necessary expertise and experience that will ensure that your enterprise mobility investment remains fully operational.

Spirit will work with you and will selectively outsource specific elements or all of your support service. This allows your organisation to reduce its costs and increases the availability of trained support professionals who are ready to respond to your needs.

Focus and flexibility

Our Managed Support service includes:

• An outsourced helpdesk
• Email and website support
• Management of software, hardware or air-time problems
• Remote device support
• Certified and reliable engineers and technicians

Download our Managed Helpdesk brochure.

We focus on the issues that are important to you, your systems and your team:

• Flexibility in how we serve you
• A quick and precise response to queries
• Escalation and visibility of support requests

A rapid response

We have developed a structured support plan to ensure that we can react rapidly to immediate issues as well as working with you to address your future needs. This plan includes:

• Service preparation
• Day-to-day support calls
• One month review meeting
• Six month review meeting
• Monthly helpdesk call report

This service is available from Monday to Friday (09:00 to 17:30 hours), excluding public holidays.

Please note that our Managed Support team needs authorisation from you before we can contact the software and air-time providers. A preliminary meeting with you, and possibly your suppliers, will be required to set up this service.