Service review meetings

Keeping in touch with you... and keeping you in touch

Managing and supporting your mobile enterprise solution plays a critical role in helping you to realise your return on investment.

Without a structured plan for support and management, even a solution that has been superbly designed and implemented will fail to maintain a full complement of benefits throughout its lifecycle.

Spirit offers a structured programme of Service Review Meetings during the solution’s operational lifecycle so that you can continue to enjoy all of its key benefits.

Raising and resolving issues

We arrange regular meetings with you and also with the manufacturing partner’s service team. These meetings are designed to discuss any issues; to provide feedback; and to ensure that any problems that have arisen with any aspect of the solution are addressed. The items we review include:

• Hardware-related issues
• Software-related issues
• Open issues that are discussed and actioned

We also hold follow-up meetings to ensure that any issues are resolved rapidly and effectively. The Service Review Meeting also provides you with a good opportunity to discuss any new mobile computing requirements that you might have.