Technical support

Maximising the effectiveness of your solution

At Spirit, we always aim to offer support services that exceed our customer's expectations and ensure complete customer satisfaction.

Our support offerings are designed to provide you with responsive and efficient technical support, whatever your needs.

Pre-sales support

Our pre-sales team is ready to support you throughout the trial and evaluation of your enterprise mobility solution. Our pre-sales consultants are highly trained and can therefore give comprehensive support across all of our products and services.

Helpdesk

Our helpdesk services are free of charge and provide a fast and friendly way of helping you with all of your technical enquiries.

• Support requests are logged either online, via email or by telephone.
• Support calls are managed through our Helpdesk system, which allows the fast tracking and escalation of issues.
• Our system enables our Helpdesk engineers to be pro-active, informing you about new updates and fixes.

All of our technical support engineers are authorised and accredited by the appropriate manufacturers (e.g. Motorola, Cisco).

• Technical support is available on either a contract or non-contract basis.
• We offer pre-purchased call-out plans (voucher system).
• Our engineers can also be ‘rented’ as required, on an hourly, daily or weekly basis.

Manuals

We keep a database of User Guides and Quick Start Guides and Reference manuals - please click here.