Introduction
If your mobile devices are going to deliver improvements in efficiency, customer service and future cost savings to your organisation, they must be managed properly.
B2M’s mprodigy mobile device management system provides a suite of services that deal with the day-to-day management of mobile devices. It’s the essential piece of the jigsaw when investing in mobile devices – from hundreds to many thousands of devices – that are used across wide geographies.
For instance, mprodigy will:
- Keep an inventory record of all your mobile devices, detailing where they are at any moment in time
- Enable you to update the software on your devices in situ, without having to bring them back to base
- Get your devices operating after a software ‘glitch’ by remotely resetting or reloading the application
- Inform you if there are problems with hardware so that you can take preventative action (e.g. by replacing dying batteries)
mprodigy demonstration
The six key questions
If you are investing in mobile technologies, to maximise the return on your investment you need to consider:
1. How do you keep track of mobile devices?
2. How do you remotely update software?
3. How do you minimise downtime when devices go wrong?
4. How is the workforce adjusting to new systems?
5. How efficient are your main suppliers?
6. How effective are new processes?
Keeping track of mobile devices
Make sure that you don’t lose valuable mobile equipment - if you’re making a sizeable investment in mobile technology, you need to keep track of your devices.
Mobile devices represent a significant investment and they are particularly vulnerable because of their mobility. When they are used primarily for process work, there is little ’emotional’ interest in keeping them safe. The result is that small mobile devices are easily lost.
B2M’s mprodigy mobile device management system tracks all assets. This can help to reduce pilfering, identify missing devices, re-commission repaired or damaged devices, manage repair cycles and reduce the need to over-purchase for ‘float stock’ devices.
Knowledge of the location of assets also means that they can be moved to where they will be most effective.
Minimising downtime
Don’t let your mobile equipment become a support nightmare! If a mobile device stops working, the user’s daily schedule will be interrupted. You may have to recall mobile workers with half-finished job sheets or you may even need to revert to a paper-based system with all the additional work that this creates.
mprodigy ensures that issues can be resolved rapidly and effectively from a single operations centre. It will get a device operating again after a software ‘glitch’ by remotely resetting or reloading it instead of bringing the device back to base. mprodigy will operate over any network: LAN, WiFi or GPRS. You can therefore keep your devices operational wherever they are being used. With up to the minute performance data about devices, you can identify and eliminate potential problems before they occur (e.g. batteries that are approaching the end of their life).
Remote software update
Keep your mobile devices operational! Cutting edge mobile systems will require software updates, often on a regular basis. Whilst essential, these updates must not disrupt daily work schedules or increase the strain on IT resources. Mobile users must also be confident that when they pick up a mobile device, it is always ready to go – fully charged with the correct application software, operating systems, anti-virus etc.
mprodigy makes it easy to distribute regular software updates, install patches to operating systems and monitor user issues from a single operations centre. At the click of a button, you can ‘push’ software updates across large populations of mobile devices without any reliance on the mobile worker – and these updates can be sent over any network: LAN, WiFi or GPRS.
mprodigy will also track which devices have been updated and which haven’t – so regardless of where devices are located, you can be confident that they will all have the correct software.
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Faster deployment
Reduce the inevitable teething problems that accompany new mobile systems! Mobile users need reliable mobile equipment that will not interfere with or disrupt their day-to-day working tasks. So, whether you are updating existing mobile systems or replacing paper-based processes, you need to deploy mobile devices rapidly and effectively. |
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With B2M’s mprodigy mobile device management system, you can ‘push’ software updates and install patches to operating systems across large populations of mobile devices from a single operations centre. You can select different groups of users or those in different regions and synchronise updates to fit in with their daily work schedules.
You can also monitor how individuals are using a mobile application so that issues don’t go unnoticed for long periods (which could reduce the effectiveness and morale of field staff). With mprodigy, issues can be identified and fixed at an early stage – with, for example, suitable training or input into future application enhancements if appropriate.
Lower cost of ownership
Reduce the cost of ownership whilst keeping applications at the cutting edge! Once you’ve invested in mobile business applications, the challenge is to continue to develop the system whilst reducing its cost to the business.
mprodigy gives you the information you need to identify all of the costs in your mobile operation. From the initial purchase and telecoms investment through to the day-to-day management costs, mprodigy will calculate the costs and help you to reduce them.
- With detailed asset tracking, you can reduce pilfering, identify missing devices, re-commission repaired or damaged devices, manage repair cycles and reduce the number of ‘float stock’ devices
- Remote updating of software and resetting of devices enables mobile workers to remain uninterrupted in the field for longer, and minimal IT resource is needed to oversee and manage equipment
- A smooth-running mobile operation leads to reductions in helpdesk calls and therefore in the number of service staff required to manage the mobile enterprise
Improved operational efficiency
Ensure that your mobile operation improves your company’s efficiency! You need to know what your mobile workers are doing throughout the day and to understand how they interact with their devices. With this information, you can then start to identify good business practices and any areas for improvement.
B2M’s mprodigy system provides an accurate view of how your business processes are being carried out within the mobile arena. This information can be interpreted and enhancements made within a matter of days.
By tracking your operation directly to the point of contact with customers, you can achieve real benefits to the bottom line as well as improvements in overall customer satisfaction.
You can monitor service performance with the key suppliers of your mobile solution. Detailed reports on individual groups of users, geographical areas or definable time slices can be created to measure the performance of key partners (such as mobile device and network suppliers). The reports will be invaluable for contract reviews/renewals.
Process improvement
If you have a clear view of your business processes, improvements are easy to make. You need to keep asking whether a process is working and how it can be improved.
A good mobile device management system will not only show you how the technology is being adopted, it will also show you how the processes are working and where improvements can be made.
With B2M’s mprodigy mobile device management system, you can monitor how individuals are using a mobile application on a day-by-day basis. This means that you can capture vital information on how business processes are being undertaken. This process-level information can then be interpreted and enhancements made within a matter of days.
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